We’re an ASX-listed, Australian-based, technology company embarking on an exciting journey as we pivot our strategy towards product-led growth and innovation. For nearly 40 years, the world’s largest organizations have relied on IR’s purpose-built solutions to optimize their business-critical systems, deliver better technology experiences, make smarter decisions and drive stronger outcomes.
Now, we are looking for dynamic, high performing individuals to help us deliver on the next chapter for IR. You’ll have the opportunity to make an impact at an evolving global company on the cusp of transformation and discover smarter ways of doing things. With IR you can… Discover better.
Job Description
Responsibilities
Product & Commercial Strategy:
Map out, create a shortlist, and segment the market to identify the different problems that clients are willing to pay for and can be reasonably solved by IR
Develop and own the commercial strategy for assigned products, aligning with overall strategic business objectives
Conduct market research, competitive analysis, and collect client insights to inform strategic decisions and identify and evaluate opportunities for growth and expansion
Gather market intelligence on client contacts, revenue performance tracking, analyst interactions, win/loss analysis on the entire product ecosystem, including partners and influencers
Manage the execution of overall business strategy as it relates to product and development
Product Lifecycle Management
Lead cross-functional teams in the development and launch of new products or enhancements
Cultivate deep expertise in the IR product and overall product-related markets with the ability to understand and translate highly technical requirements
Lead the development of business cases to understand the relative returns of various products and features; present business cases to Executive Leadership and the board as required where:
Market problem, client type, and compelling reasons to buy are clearly articulated
Market size, revenue opportunity, and cost model are well understood
Manage product pricing, packaging, and positioning in coordination with marketing and sales
Go-to-Market Execution
Create and execute product go-to-market plans in collaboration with sales, marketing, and partners
Define goals and market requirements for the required product, with a strategic view on the wider impact of the assigned product portfolio
Ensure alignment across departments on value propositions, messaging, and sales tools
Train sales teams and provide ongoing support to ensure successful cross-sell, up-sell, and new logo expansion is achieved
Client & Stakeholder Management
Serve as the voice of the client and market within the product organization
Meet with clients to evangelize products and gain client insights for ongoing product improvement
Lead technical client discussions around product capabilities and future development as needed to secure clients
Set, maintain, and lead regular communication with the Executive Leadership Team, clients, and partners
Collaborate with R&D, sales, and finance to align on product delivery and profitability
Present and gain buy in on the strategy from the Executive Leadership Team, the IR Board, external stakeholders, and clients
Desired Skills and Experience
About You
Comfortable with ambiguity - you thrive in transformational environments where things are constantly evolving and are able to pivot quickly
Take initiative - you're self-driven, proactive in identifying opportunities, and drive continuous improvement throughout the organization
Growth mindset - you think two steps ahead, fail forward, and learn quickly; you're not afraid to drive change and iterate on feedback
Client-centric - you put our clients first and ensure all decisions made benefit our client-base
Effective communicator - you are able to communicate with a diverse audience, understand other perspectives, and ensure everyone is on the same page
5-7 years of experience in a client-facing product management role with a focus on commercial and market development
Proven track record in managing commercial aspects of a product lifecycle
Strong analytical, financial modeling, and strategic planning skills
Excellent communication and cross-functional leadership abilities
Familiarity with product management tools (e.g. Jira, Aha!, Salesforce) and agile methodologies
Strong experience with software in the Unified Communications, Contact Center, and/or observability markets
Knowledge of communication software infrastructure and tools such as Cisco, Avaya, Webex, Teams, etc.
Strong knowledge of business operations functions associated with communications and observability systems and how they interconnect
Strong technical skills (On Premise and Cloud Deployment, Communications, Security, Databases)
Deep awareness of clients within the Unified Communications and monitoring industry and their technology stacks
What We Offer
Impact: Be a key player in a small team where your contributions directly influence the company's success.
Flexible Work Culture: Benefit from a flexible work environment that promotes work-life balance and remote work.
Competitive Compensation: Receive a competitive salary and benefits package, with eligibility for equity.
Medical, Dental, Vision Insurance
401k with Employer Contributions
Paid Time Off & Birthday Leave
Health Savings Account (HSA) Contributions with High Deductible Health Plan
Short-Term/Long-Term Disability Insurance
And more!
Compensation Range
$160,000 - $180,000 Total Package
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at the offer stage.
At IR we celebrate, support, and thrive on difference for the benefit of our employees, our products, and our community. We are proud to be an Equal Employment Opportunity employer and encourage applications from all suitable candidates; we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.